CHERTLog in
0
Waiting
0
Active calls
0
Agents ready
0
Paused
0
Received today
0
Answered today
0
Abandoned today
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Avg wait
Agent
| Agent | State | Queues |
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Live calls
| From | To | State | Duration |
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Insights · Last 7 days
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Transcribed calls
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Talk time
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Words / min
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Main language
Top topics (from transcripts)
Calls by hour of day
Why customers call
Call audit
Keyword-based screening from transcripts — verify by listening before acting.
Agent profile — —
Last 7 days
0
Calls
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Answer rate
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Avg talk time
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Total talk time
No calls in the last 7 days.
Calls per day
AnsweredMissed
Average call duration per day
Call length distribution
Call history (all agents)
| When | From | To | Agent | Duration | Recording |
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No calls yet.